Terms of Sale
Last updated: 23 September 2026
These Terms of Sale govern the purchase of the FunnelRover platform subscription ("Platform"), onboarding packages, projects and prepaid credits. They apply to all organizations ("Customers") that sign an order form with FunnelRover. By signing an order form, you accept these Terms of Sale in full.
1. Scope
These Terms of Sale apply to the platform subscription, onboarding packages, projects and prepaid credits. They complement the Terms of Use, which govern how the Platform may be used once access is granted. Each sale is made on a signed order form, which specifies what is purchased, its price and its duration.
2. Platform Subscription
FunnelRover is sold as a single platform subscription, priced in US Dollars (USD):
| Item | Terms |
|---|---|
| Price | $30 per active user, per month |
| Minimum | 10 active users |
| Capabilities | All capabilities included (CORE CRM, ATTRACT, CONVERT, TRAIN, REACH, ACTIVATE, CAMPAIGN, ANALYZE) |
| Contacts | Up to 50,000 contacts included; beyond that, an Enterprise agreement applies |
| Storage | 10 GB included; $0.10 per additional GB per month |
The subscription is sold together with an onboarding package or a project; it is not sold on its own. Enterprise agreements (custom volume, higher contact limits, dedicated terms) are available on quote. Prices are exclusive of applicable taxes; any applicable taxes (VAT, local taxes) are added to the invoice based on your billing location.
3. Onboarding and Projects
Onboarding packages (platform setup and team training, sold together) are priced as published on the pricing page on the date of the order form: Basic $500, Standard $2,000, Advanced $4,000. They are invoiced once, at the start of the engagement.
Projects (REACH, ATTRACT, ACTIVATE, CAMPAIGN) are quoted individually, based on the Customer's volumes. Their scope, price and schedule are set in the order form.
4. Credits
Business activations — such as creating a landing page or a campaign, a retail audit campaign, or a field event — are covered by prepaid credits, purchased in advance as a package. Everyday CRM and field work is included in the subscription.
- 1 credit = $2.00 (reference value).
- Credits are sold in packs with volume discounts, or on quote for Enterprise.
- Purchased credits are valid for 12 months from the date of purchase.
- Credits are prepaid and non-refundable once consumed.
5. Subscription Term and Invoicing
A subscription starts on the date set in the order form. Subscription fees are invoiced quarterly, in advance, based on the number of users set in the order form. Customers who pay a full year in advance receive a 10% discount. The subscription renews at the end of each term unless canceled before the renewal date. You will receive a renewal reminder at least 7 days before the invoice date.
6. Payment
Payments are made by bank transfer, on invoice. FunnelRover does not take card or online payments.
If an invoice is not paid by its due date, access to the Platform may be suspended after a grace period of 7 days, following written notice.
7. Refunds
Subscription fees are non-refundable except in the following cases:
- A billing error attributable to FunnelRover
- A major service outage (cumulative downtime exceeding 72 hours in a billing period) that renders the Platform unusable
Consumed credits are non-refundable. Unused credits remain available until their expiry date. Refund requests must be submitted to billing@funnelrover.com within 30 days of the invoice; approved refunds are processed within 10 business days.
8. Adding or Removing Users
The order form sets the number of active users covered by the subscription; this number cannot be lower than the 10-user minimum. It is both the billing basis and the maximum number of active users: beyond it, no additional user can be activated. To add users, the Customer contacts its FunnelRover account manager; the increase is recorded in an amendment and billed prorated for the remainder of the current period. A deactivated user frees their seat. Reducing the number of users takes effect at the next renewal, subject to the minimum.
9. WhatsApp and email
WhatsApp messages and marketing emails are sent from the Customer's own accounts — its WhatsApp Business account with Meta and its own email sending service — and are billed to the Customer directly by those providers. FunnelRover does not resell messages and never advances their cost. The Customer is responsible for complying with the policies of those providers; FunnelRover shows the volume sent in the Platform. Setting up these accounts can be provided as part of an onboarding package.
10. Cancellation
You may cancel your subscription at any time by written notice to your FunnelRover account manager or to billing@funnelrover.com. Cancellation takes effect at the end of the current billing period; you retain access until that date. No prorated refund is issued for the remaining days of the period.
After cancellation, your organization's data is retained for 30 days, after which it is permanently deleted. You are responsible for exporting your data before the end of this period.
11. Pricing Changes
The prices set in a signed order form apply for its whole duration. FunnelRover may change its published prices; a change applies only to orders signed after it takes effect, and to renewals, with at least 30 days' notice. If you do not accept the new price, you may cancel your subscription before the renewal without penalty.
12. Governing Law
These Terms of Sale are governed by applicable law as described in the Terms of Use. In the event of a dispute relating to a commercial transaction, the parties agree to seek an amicable resolution before initiating any legal proceedings.
13. Contact
For billing questions, contact us at billing@funnelrover.com or via our contact page.